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[-] ShunkW@lemmy.world 15 points 1 year ago

Years ago, I had a job where we were moving from Citrix to esxi. I was so excited because I had bought into the hype and Citrix had annoyed me to no end. 4 months into the migration project, we hit a major roadblock. Open a ticket - no response. Reach out to our contact for escalation after a week - no response. Our director reached out to the high level person on the VMware side of the deal - no response.

At least with Citrix we usually got a response within 24 hours with information or being told they were escalating. We stuck with Citrix because our director at least didn't fall into the sunk cost fallacy.

this post was submitted on 27 Nov 2023
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