This reminds me of a recent news story where the government is unable to handle all of the new fraud claims that are originating out of Meta's services. Coincidentally (read suspiciously) the increase in fraud claims began at the same time as the layoffs.

I think it was the New York attorney general that said directly “We refuse to operate as the customer service representatives of your company,” or something to that effect. [Sauce]

Companies really love foisting the responsibility that they rightfully own onto the government in this case I would say it's the car manufacturers. They certainly have plenty of practice doing it