Mods, what tips or etiquette do you recommend for reporting? (lemmy.cafe)

submitted 5 months ago* (last edited 5 months ago) by spujb@lemmy.cafe to c/fediverse@lemmy.world

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With recent events hilighting the value of quality moderation, it got me to consider: How can we help you out?

What steps, considerations, encouragements or warnings would you give the userbase regarding best practices for using the report feature (or other interraction with mods)? Reporting less, reporting more, putting more detail in the form, or just leaving it blank?

I was thinking of maybe putting together a psa-style infographic (a la think before you post) if the answers you give are poignant or significantly unknown to the average user.

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[-] lvxferre@mander.xyz 35 points 5 months ago* (last edited 5 months ago)

If you're in doubt if some content violates the rules, report it, and let the mods decide if it's okay or not okay. That is not abuse of the report function.

Include a short description on why you're reporting some piece of content. Specially in larger comms, the mod queue can get really large. If reasonable mention the rule being violated; a simple "r1 off topic" goes a long way.

Context is everything. If what a user said only sounds bad in a certain context, say it. If the user is clearly problematic due to their profile, say it.

You're probably better off not interacting with the content that you're reporting.

Don't boss the other users around. It's fine to be informative; it is not fine to act as a moderator when you are not one. If moderative intervention is necessary, report it.

Stop giving shitty mods a free pass. Honest mistakes happen; but if the mod in question is assumptive, disingenuous, trigger-happy, or eager to enable certain shitty types of user, spread the word about their comm being poorly moderated. And don't interact directly with the comm. I think that at least here in the Fediverse we should demand higher standards from our mods.

[-] orangeNgreen@lemmy.world 18 points 5 months ago

You're probably better off not interacting with the content that you're reporting.

I’ll second this. Responding to the problematic content usually just leads to a lot more problematic content that the mods need to sort through.

[-] spujb@lemmy.cafe 13 points 5 months ago

Okay already glad I made this post as I have definitely erred in this regard several times!

[-] lvxferre@mander.xyz 9 points 5 months ago

I have definitely erred in this regard several times!

I think that everyone did this at least once, so don't worry too much. Still, it's less work for the mods if you don't do it.

[-] orangeNgreen@lemmy.world 7 points 5 months ago* (last edited 5 months ago)

For sure. Responding is the natural thing to do. But, for me at least, I end up reading every response and deciding if I’m safe to just remove the first reported comment, or every child comment, or a mix.

Maybe some mods just delete the parent comment and all children to keep it simple, but I try to weigh each response fairly.

[-] Draconic_NEO@lemmy.world 2 points 5 months ago

Also depending on what it is responding can just make you into a target for harassment when/if that person comes back on a different account. Best to just avoid it and not make yourself known to them.