Mods, what tips or etiquette do you recommend for reporting? (lemmy.cafe)

submitted 7 months ago* (last edited 7 months ago) by spujb@lemmy.cafe to c/fediverse@lemmy.world

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With recent events hilighting the value of quality moderation, it got me to consider: How can we help you out?

What steps, considerations, encouragements or warnings would you give the userbase regarding best practices for using the report feature (or other interraction with mods)? Reporting less, reporting more, putting more detail in the form, or just leaving it blank?

I was thinking of maybe putting together a psa-style infographic (a la think before you post) if the answers you give are poignant or significantly unknown to the average user.

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[-] lvxferre@mander.xyz 35 points 7 months ago* (last edited 7 months ago)

If you're in doubt if some content violates the rules, report it, and let the mods decide if it's okay or not okay. That is not abuse of the report function.

Include a short description on why you're reporting some piece of content. Specially in larger comms, the mod queue can get really large. If reasonable mention the rule being violated; a simple "r1 off topic" goes a long way.

Context is everything. If what a user said only sounds bad in a certain context, say it. If the user is clearly problematic due to their profile, say it.

You're probably better off not interacting with the content that you're reporting.

Don't boss the other users around. It's fine to be informative; it is not fine to act as a moderator when you are not one. If moderative intervention is necessary, report it.

Stop giving shitty mods a free pass. Honest mistakes happen; but if the mod in question is assumptive, disingenuous, trigger-happy, or eager to enable certain shitty types of user, spread the word about their comm being poorly moderated. And don't interact directly with the comm. I think that at least here in the Fediverse we should demand higher standards from our mods.

[-] orangeNgreen@lemmy.world 18 points 7 months ago

You're probably better off not interacting with the content that you're reporting.

I’ll second this. Responding to the problematic content usually just leads to a lot more problematic content that the mods need to sort through.

[-] spujb@lemmy.cafe 13 points 7 months ago

Okay already glad I made this post as I have definitely erred in this regard several times!

[-] lvxferre@mander.xyz 9 points 7 months ago

I have definitely erred in this regard several times!

I think that everyone did this at least once, so don't worry too much. Still, it's less work for the mods if you don't do it.

[-] orangeNgreen@lemmy.world 7 points 7 months ago* (last edited 7 months ago)

For sure. Responding is the natural thing to do. But, for me at least, I end up reading every response and deciding if I’m safe to just remove the first reported comment, or every child comment, or a mix.

Maybe some mods just delete the parent comment and all children to keep it simple, but I try to weigh each response fairly.

[-] Draconic_NEO@lemmy.world 2 points 7 months ago

Also depending on what it is responding can just make you into a target for harassment when/if that person comes back on a different account. Best to just avoid it and not make yourself known to them.

[-] hanrahan@slrpnk.net 3 points 7 months ago

I'd add and don't be butt hurt if the Mod does not agree.

[-] ada@lemmy.blahaj.zone 18 points 7 months ago* (last edited 7 months ago)

So, the things I appreciate as an admin are

a) Make sure you state whether it's simply a matter of breaking community rules, or whether it needs an admins attention. As it stands now, admins see all reports made for all communities on our instances, which can be a lot. I leave reports for communities that I don't moderate, but they then sit around until a moderator actions them. And the large incoming volume, plus the older ones hanging around can make it hard to tell at a glance which ones require an admins eyes.

b) If it's not immediately obvious from the reported post, tell us where to find the context we need to see why the post is a problem. "Look at posters history" / "Will make sense if you read the previous post" etc.

[-] catloaf@lemm.ee 12 points 7 months ago

Read the rules for a community and report accordingly. People like to complain when stuff stays up, but nobody has bothered to report it...

[-] RobotToaster@mander.xyz 12 points 7 months ago* (last edited 7 months ago)

One thing to be aware of, at least when I've tried it reports do not federate from Lemmy to kbin.

[-] JupiterRowland@sh.itjust.works 2 points 7 months ago

Also, not everything has Mastodon-style reports built in. Not sure about modern-day Friendica, but AFAIK, Hubzilla and (streams) don't.

So if you're on Mastodon, you report a Hubzilla user on their home hub, and nothing happens, that doesn't mean that moderation is neglected to such degrees that Fediblocking the whole hub is justified. It doesn't mean either that Hubzilla's culture is so much different from Mastodon's although it is.

It simply means that Hubzilla doesn't understand Mastodon reports.

[-] kersploosh@sh.itjust.works 11 points 7 months ago

Tangentially related: if you see something that needs to be addressed now, like CSAM or gore, notify an instance admin via Matrix. That tool can send push notifications, so you're more likely to get a prompt response. Some instances also have public Matrix chats you can use.

You can find the Matrix account info for Lemmy users by clicking the "Send Secure Message" button in a user's profile.

[-] Max_P@lemmy.max-p.me 6 points 7 months ago

Still report as well, it sends emails to the mods and the admins. Just make sure it's identifiable at a glance, like just type "CSAM" or whatever 1-2 words makes sense. You can add details after to explain but it needs to be obvious at a glance, and also mods/admins can send those to a special priority inbox to address it as fast as possible. Having those reports show up directly in Lemmy makes it quicker to action or do bulk actions when there's a lot of spam.

It's also good to report it directly into the Lemmy admin chat on Matrix as well afterwards, because in case of CSAM, everyone wants to delete it from their instance ASAP in case it takes time for the originating instance to delete it.

[-] AchtungDrempels@lemmy.world 9 points 7 months ago

With recent events hilighting the value of quality moderation

What happened?

[-] spujb@lemmy.cafe 3 points 7 months ago

thread that explains it: https://lemmy.blahaj.zone/comment/8694944

[-] vk6flab@lemmy.radio 9 points 7 months ago

I've noticed a sharp increase in spam and I've been reporting each one simply as "spam".

I then block the user

Many of these posts have dozens of down votes.

Several go back months, which I discover when a new variant turns up.

I'm unsure if what I'm doing is helping or not, and as an ICT professional, I'm not sure why this obvious spam isn't caught earlier.

[-] ada@lemmy.blahaj.zone 6 points 7 months ago

It's helpful. The issue is the moderation with mass removal of content doesn't always federate in ways that are obvious. And it was worse with older versions of lemmy.

Report it, and at least your instance admins can remove it from your instance

[-] threelonmusketeers@sh.itjust.works 3 points 7 months ago

I then block the user

Is this not a slightly selfish action? It solves the problem for you, but doesn't make the community better for everyone. I feel like blocking users should be reserved for issues like harassment, not spam.

[-] walden@sub.wetshaving.social 7 points 7 months ago

Blocking spam is not selfish, no.

[-] catloaf@lemm.ee 5 points 7 months ago

I'm not sure I'd call it selfish. There are users with particularly distasteful opinions that I prefer to downvote when I see them expressed. If I blocked them, then I wouldn't be able to help shape the community in a positive manner.

[-] threelonmusketeers@sh.itjust.works 2 points 7 months ago

If I blocked them, then I wouldn’t be able to help shape the community in a positive manner.

Yeah, I feel like this is an important aspect that many users miss.

[-] Max_P@lemmy.max-p.me 4 points 7 months ago

That's fine to do once you've reported it: you've done your part, there's no value still seeing the post it's gonna get removed anyway.

[-] threelonmusketeers@sh.itjust.works 2 points 7 months ago

But what about future posts from the same account? If I've blocked the account, I can't report posts I don't see.

[-] vk6flab@lemmy.radio 3 points 7 months ago

Is this not a slightly selfish action? It solves the problem for you, but doesn't make the community better for everyone. I feel like blocking users should be reserved for issues like harassment, not spam.

This is an aspect that I had not considered. Even thinking about it now leaves me unsure of the best way forward.

Specifically, whilst it's a valid argument that blocking the user only solves this for me, and not blocking would help me see if the issue was dealt with, I feel that leaving the user free to roam across my screen is impacting me directly and if I'm not a moderator in a community, it's not my place to second guess their decision to leave such a user and post in place.

In other words, I'm stating to a moderator that I think that this post is spam and should be dealt with accordingly, but if you leave it alone, that's your choice.

I moderate several communities outside of the fediverse and spam in my communities is a one-strike ban. That's not what everyone does.

Having now thought through this again, now in more detail, I'm comfortable with blocking the user.

[-] Draconic_NEO@lemmy.world 2 points 7 months ago

I don't and will not use blocking for users basically for that reason, it doesn't actually solve anything it's just pretending things are okay for you when they aren't for everyone else. It's probably the reason why reporting doesn't happen as much as it should.

Even in harassment it is particularly useless because even though you stop seeing them and getting notifications they can continue replying in your threads, they can even use that to turn people against you. If it at least prevented posting and commenting on your profile I'd use it in those situations, but as it stands it doesn't, so it's useless to me, because if somebody is harassing me, the last thing I want to do is hide them while allowing them to keep harassing me, it gives them mote opportunities to cause trouble and removes my opportunity to report them for that trouble.

[-] threelonmusketeers@sh.itjust.works 2 points 7 months ago

Very well put.

[-] FireTower@lemmy.world 8 points 7 months ago

Here's a few on reports:

-If you think it merits a report report it.

-If you're unsure if it breaks a rule DM a mod.

-Idealy on a report write the rule # broken. If you're typing past three sentences it's may have unnecessary info.

-If someone is breaking a "don't be mean" rule, the answer isn't for you to break it too.

Here's a few non report ways you can help:

-Set a positive tone.

-A lot of good posts/comments probably never get heard because people think it's too lower effort or no one is interested.

-Crosspost to related communities to help people find related communities.

[-] rimu@piefed.social 7 points 7 months ago

Report AND downvote. Reports only go to your instance and the originating instance whereas downvotes go everywhere. Highly downvoted content will get noticed by someone, eventually.