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(lemmy.world)
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this post was submitted on 26 Nov 2024
1462 points (99.1% liked)
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I believe the main reason to be patience.
If you give the computer some time to work things out before your next attempt, it has more chance of success.
But by that point, the user already made a ticket.
My previous job included basic it support. It was a tiny office and we didn't have a dedicated IT guy. Now I work in a big corporate environment and boy do I use the support. Why?
I'm sorry.