I worked customer-facing retail tech support. Some asshole said, “c’mon, man, give me a smile,” when I didn’t laugh at his unfunny joke while I was troubleshooting his computer. I was concentrating on doing my job; I didn’t have time to polish his ego. I am still annoyed at that interaction.
"Wouldn't hurt you to smile"
I've heard that before. Murderous rage.
Then the guy who was holding up the line asking to be given something we didn't do. Demands manager. I come over.
He demands I give him something that was against policy and technically a health code violation. This goes on for a long time. I gave in because this was dinner rush and the line for pickup was out the door and every time I get held up like this there are fires I'm not fighting growing out of control.
Motherfucker says "Was that so hard" and walks away laughing.
I don't remember what he looked like, and I am not a violent man. But if I saw him again and knew it was him I would beat the shit out of that man today.
My head canon is the guy was asking for an uncooked weiner and now I'm wondering what kind of innuendo this could entail.
He was asking for cups of uncooked pizza sauce instead of the safe prepackaged pizza sauce we had. The sauce is allowed to set out for up to 10 hours after it comes out of the can, but cannot be served unless cooked.
We had a very strict policy that we don't serve anything that can't be entered in the computer as well. This is important because yeah sure we could serve whatever someone asked for but then they would call back during a rush when we had 30 orders ahead of them, ensuring that their order wouldn't be what they demanded. The words "They did it for me last time!" echo in my ears as the most infuriating shit.
I personally trained every single employee on order taking and pounded on this as incredibly important. Then I would hear that from someone who asked for the manager and it boiled me. Both their entitlement and the likelihood that someone had given in during a slow time and therefore let down the whole team.
Here's the thing to remember about retail:
You can't possibly remember the tens of thousands of customers you deal with, so the ones that stand out in your memory are the outliers. Which is why ulyou remember so many assholes. Most people are perfectly nice, but they're so common they all kinda blend together.
I remembered the lady who was buying a 13" laptop to get into video editing. A year later, I saw her and asked how that was going. She was so surprised that I remembered her that I take great delight in the fact that we were real people and not a faceless corporation. I remember lots of people who weren't assholes.
I ain't happy unless I'm getting paid.
Wait you get paid?
One of my coworkers occasionally catches their train home from the same station/platform as me. Its so much fun taking that mask off together. Laughing and talking about the public and what not. Good times.
david mitchell on this https://youtu.be/E9PSg0sQyfs
Remember when this was the meaning of “emotional labor”? Rather than “relationships require effort”?
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