Yup, I think a lot of people just use their web browser for everything, and they can definitely just switch. Outside of work, how many non-techies have set up their email to use a native program? Very few, in my experience.
I think documents are sometimes the exception, since there's a sizable (perhaps older) group that like to use Word for everything.
I assume Peta just wants to be in the news? The Sly Old Fox is not an offensive name.